FAQ - Important Info

📦 Shipping & Lost Packages

Once your order has been handed off to the postal carrier, it is no longer in our control.

All orders include up to $100 of shipping insurance. If your package is lost in transit, please file a claim directly with the carrier to begin the process.

Once your claim has been submitted, feel free to reach out so we’re aware and can help guide you if needed. After the carrier completes their investigation, we’ll work with you on the next steps to make it right.

We recommend starting your claim as soon as possible for the fastest resolution.

💔 Damaged or Missing Items

If your order arrives damaged, please email us with clear photos of:

• The outer packaging
• The inner packaging
• The damaged item(s)

If items are missing, include:

• A photo of your package
• Your packing slip

This documentation is required for any insurance claim.

Please keep all damaged items and packaging until the claim has been resolved.

🔁 Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges.

If you have an issue with your order, please reach out — we’re always happy to help however we can.

✉️ Contact Us

For any order concerns, please email: julie@bronzefoxfragrance.com

⏳ Processing Time

Most orders are processed within our stated turnaround time.

Please note:

• Sample packs and certain items are made to order, which may add additional processing time.
• We always aim to ship as quickly as possible while maintaining quality.

❌ Order Cancellations

We allow order cancellations within 24 hours of placing your order.

Approved cancellations are subject to a 6% processing fee to cover the non-refundable payment processing fees charged to us at the time your order is placed.

After 24 hours, cancellations are no longer accepted, as your order has already been reserved and may be in production.

While we will do our best to accommodate cancellation requests within the 24-hour window, we cannot guarantee that an order can be canceled before processing begins or before it ships.

By placing an order, you acknowledge and agree to these terms.

📦 Combining Orders

Multiple orders placed under the same account may be combined.

Any shipping overages will be refunded after your order has been packaged and weighed.

You will receive an email confirmation once your refund has been processed.

💡 Additional Notes

• All sales are final
• Please double-check your order before submitting
• Make sure your shipping address is correct at checkout